Privacy policy
This policy explains how Integra Solutions (“we”, “us”) handles personal data in connection with 3iada — the clinic management software — and this website. We wrote it to be read, so it is as plain as we could make it.
Short version: clinics own the patient and staff data they put into 3iada. We process it only to run the service for them, we never sell it, and we never use it for advertising.
1. Who we are and our role
3iada is provided by Integra Solutions. You can reach us using the details in section 14.
We have two different roles, depending on the data:
- Data about clinics and website visitors — for example a clinic owner’s account details or a demo request you send us. Here we decide how the data is used, so we are responsible for it (the “controller”).
- Data that a clinic enters about its patients and staff — appointments, medical records, invoices, attendance and payroll. Here the clinic decides what is collected and why, and is responsible for it. We process it on the clinic’s behalf and only on its instructions (the “processor”).
If you are a patient and have a question about your records, please contact your clinic first. We will help the clinic answer you.
2. What data we handle
Website visitors:
- Your language choice (Arabic or English), stored in a small cookie.
- Standard technical data that our servers record automatically, such as IP address, browser type and the pages requested. We use it to keep the service secure and working.
- We do not currently use advertising trackers or third-party analytics on this website.
Demo requests: the “Book a demo” form does not send anything to our servers. It opens WhatsApp or your email app with your message filled in. We receive only what you choose to send there — usually your name, clinic name, phone number and message.
Clinic accounts (owners, doctors, receptionists, accountants):
- Name, email address, phone number, role and language preference.
- Your password — stored only in hashed form; we cannot read it.
- Clinic details such as name, logo, address, currency, time zone, working hours, services and prices.
- Work records the clinic enters, such as attendance, salary rules, payroll and doctor earnings.
Patient data entered by clinics:
- Identification and contact details, such as name, file number, phone, gender and age.
- Health information, such as appointments, visit notes, vital signs, symptoms, diagnoses, prescriptions, allergies, treatment plans and attached files.
- Billing information, such as invoices, payments, balances and loyalty points.
- Patient portal account details, for patients the clinic invites to the portal.
Activity and security records: who signed in, and a log of sensitive actions such as cancellations, voided invoices, payments, exports and setting changes.
3. How we use data
We use personal data only to:
- provide 3iada to clinics and keep each user’s account working;
- send messages the clinic has switched on, such as appointment reminders and notification emails;
- answer demo requests and support questions;
- keep the service secure, prevent misuse and fix problems;
- issue invoices and manage subscriptions;
- meet our legal obligations.
We do not sell personal data. We do not use patient data for advertising, and we do not use it for any purpose of our own beyond running the service for the clinic.
4. Health data
Medical information is sensitive data under data protection laws, including Egypt’s Personal Data Protection Law (Law No. 151 of 2020).
Each clinic is responsible for having a lawful basis to record its patients’ health data — including any consent the law requires — and for telling patients how their data is used.
Within the clinic, 3iada limits access by role. For example, an accountant cannot open visits, prescriptions or medical files.
6. Where data is stored
Our service providers may store or process data in countries other than yours. Where the law requires it, we take the necessary steps — such as approvals, consent or appropriate safeguards — before data is transferred.
Clinics can ask us where their data is hosted.
7. How we protect data
Our safeguards include:
- Each clinic’s data is kept separate from every other clinic’s.
- Each user has their own login, and access depends on their role.
- Passwords are stored hashed. Access tokens for services a clinic connects are stored encrypted.
- Sensitive actions are recorded in an activity log with the name of the person who did them.
No system is completely secure. If a breach affects personal data, we will notify the clinic and the competent authority within the deadlines set by law.
8. How long we keep data
We keep account data while the account is active.
We keep patient and staff data for as long as the clinic uses 3iada, or as the clinic instructs, taking into account any legal rules on keeping medical and financial records.
When a clinic stops using 3iada, it can export its data first. We then delete or anonymise the data within a reasonable period, unless the law requires us to keep it longer.
We keep technical logs only for as long as we need them for security and troubleshooting.
9. Your rights
Depending on the law that applies to you, you may have the right to:
- see the personal data held about you;
- have it corrected;
- have it deleted;
- restrict or object to its processing;
- withdraw consent you have given.
Patients should send requests about their medical records to their clinic. We will help the clinic respond. For anything else, contact us using the details in section 14.
You may also complain to the data protection authority where you live. In Egypt, that is the Personal Data Protection Center.
11. Children
3iada is made for clinics, not for children.
Clinics may keep records of patients who are minors. In that case, the clinic is responsible for getting any consent the law requires from a parent or guardian.
12. The demo clinic
The public demo uses made-up data. Please do not enter real patient information in the demo — it can be seen by other visitors and may be reset at any time.
13. Changes to this policy
We may update this policy as the service or the law changes. We will change the date at the top of the page. For significant changes, we will also notify clinic owners by email or inside the app.
14. Contact us
For privacy questions or requests, contact:
- Integra Solutions
- Email: info@integrasolutions.biz
- Phone / WhatsApp: +20 10 1000 2209
- Web: integrasolutions.biz