Terms of use

• “Service” means 3iada: the web application, the patient portal and this website.
• “Clinic” or “Customer” means the clinic, medical centre or professional that opens an account.
• “Users” means the people the clinic gives access to, such as the owner, doctors, receptionists and accountants.
• “Clinic Data” means all the information the clinic and its users enter into the Service, including patient and staff data.

The person who opens a clinic account confirms that they are authorised to accept these terms for the clinic.

The clinic is responsible for:

• the users it adds and the roles it gives them;
• keeping passwords confidential — each person must use their own login, and logins must not be shared;
• everything done through its accounts.

Please tell us straight away if you suspect someone has used an account without permission.

The Free plan is for one doctor and up to 50 patients. Paid plans raise these limits.

Prices, billing periods and payment terms for paid plans are set out in the quote or invoice we give the clinic. Fees do not include taxes unless stated.

If an invoice remains unpaid after we have given notice, we may restrict the account to read-only use or suspend it until the invoice is paid.

We may change plans or prices. Any change applies to the clinic from its next billing period, and only after we have given notice.

The clinic is responsible for:

• collecting and using patient and staff data lawfully, including giving notices and obtaining any consent the law requires;
• the accuracy of the data it enters;
• following the laws that apply to its work, such as rules on medical records, prescriptions, invoices and tax, and employment.

3iada is administrative software. It is not a medical device and does not give medical advice. All diagnoses, prescriptions and treatment decisions are made by the clinic’s licensed professionals, who remain fully responsible for them.

Calculations such as invoices, doctor earnings, payroll and reports are tools to help the clinic. The clinic should review them before relying on them. They are not accounting or tax advice.

You agree not to:

• use the Service for anything unlawful, or to store content you have no right to store;
• try to access another clinic’s data, or any part of the Service you are not allowed to use;
• probe, scan or test the Service’s security without our written permission;
• copy, resell, reverse-engineer or create derivative works of the Service;
• upload malware, or overload or disrupt the Service;
• use reminders, email or WhatsApp to send spam or messages patients have not agreed to receive.

The clinic owns its Clinic Data.

The clinic gives us permission to host, process and display Clinic Data only as needed to provide the Service and support to the clinic, and only on the clinic’s instructions.

Our privacy policy explains how we handle personal data.

The clinic can export its reports and records at any time using the export features in the Service.

Some features depend on other companies’ services. For example, WhatsApp reminders use the clinic’s own WhatsApp Business account, and emails go through an email provider.

The clinic is responsible for its accounts with those companies and for following their terms. We are not responsible if their services fail or change.

We work to keep the Service available and reliable. However, it may sometimes be unavailable, for example during maintenance or because of problems outside our control. We do not guarantee any particular uptime unless a separate written agreement says so.

Setup, training and support are provided as agreed with each clinic.

We improve the Service over time and may add, change or remove features. We will not remove a core feature a clinic relies on without reasonable notice.

The public demo contains made-up data and may be reset at any time. Do not enter real patient information in the demo.

The Service, its software, design and the 3iada name and logo belong to Integra Solutions or its licensors.

These terms give the clinic the right to use the Service while its account is active. They do not transfer ownership of anything to the clinic.

If you send us suggestions, we may use them freely, without any obligation to you.

The clinic may stop using the Service at any time. Fees already paid are not refunded unless the clinic’s agreement with us says otherwise.

We may suspend or close an account if the clinic seriously breaches these terms, does not pay, or uses the Service in a way that puts others or the Service at risk. Where it is reasonable, we will give notice first.

Before an account is closed, the clinic can export its data. After closure, we delete Clinic Data as described in the privacy policy.

Apart from what these terms expressly say, the Service is provided “as is” and “as available”. As far as the law allows, we give no other warranties, for example that the Service will be error-free, uninterrupted or fit for a particular purpose.

As far as the law allows, we are not liable for indirect or consequential losses, such as loss of profit, revenue or goodwill, or for losses caused by events outside our reasonable control.

Our total liability for any claim relating to the Service is limited to the fees the clinic paid us in the 12 months before the claim.

Nothing in these terms limits any liability that cannot be limited by law.

The clinic will compensate us for claims made by third parties — including patients and staff — that arise from Clinic Data or from the clinic using the Service in breach of these terms or the law.

We may update these terms. We will change the date at the top of the page, and we will give clinic owners notice of significant changes.

If a clinic continues to use the Service after a change takes effect, it accepts the updated terms.

These terms are governed by the laws of the Arab Republic of Egypt. The courts of Cairo have jurisdiction over any dispute, unless the law where the clinic operates requires otherwise.

These terms are published in Arabic and English. If the two versions differ, the Arabic version prevails.

If you have questions about these terms, contact:

• Integra Solutions
• Email: info@integrasolutions.biz
• Phone / WhatsApp: +20 10 1000 2209
• Web: integrasolutions.biz